FAQ

The Answers You Need

 

How do send my flowers?

The process of sending your flowers is simple & stress free.  We have complied a clear set of instruction that will be sent to you via email once your order is complete with all the information you'll need.  If any point your unclear on any steps please get in touch and we can talk you through it.

Do I need to order in advance?

We would recommend to order as soon as you've made the decision to preserve your wedding flowers.  We have a limited number of preservation spaces each week, without booking in advance we cannot guarantee we will have availability at short notice.  
We can accept flowers up to 4 days after your wedding so please still do get in touch if your wedding is happening soon, we will always try our best to be able to fit you in.

How long will the process take?

The process of preserving flowers is delicate & requires a lot of care.  We have perfected our technique so that we have the process as efficient as possible.  Drying your flowers takes 2-3 weeks, your flowers need to have no moisture in them when they are set in resin otherwise they will turn brown as water and resin do not mix well.  Once dry, your flowers will be set into resin, this process is time consuming & has to be done with care.  Resin has to be poured in layers, each layer requires 24 hours to set before the next layer can be poured.  In total this process can take 7-10 days depending on the size of your final design.  Smaller designs will obviously require less time.

My flowers are already dry, can you use these?

Yes!  We can use flowers that have already been dried, this will be a quicker processing time which will mean your order will take approximately 2 weeks from the date your flowers arrive with us.

Can I only have flowers encased in resin?

Resin is suitable for encasing a large variety of things.  If you have the ribbon from your bouquet, a brooch, token, sixpence etc that you would like adding into your final design we can accommodate that.  All we ask is you complete the relevant section when you place your order & make sure these items are included in with your flowers when you send them to us.

What is resin?

Resin is a polymer, it has many uses from flooring, jewellery, homeware & of course flower preservation.  The resin we use is crystal clear & has a glass like appearance & is extremely hardwearing.

Cancellations & Refunds

Cancellations are accepted up to 24 hours after orders are placed, after this time they are at my discretion & subject to a £50 cancellation fee, this would be deducted from any refund.  Should you wish for flowers to be returned to you there will be additional postage fees which will be calculated on an individual basis.

Every flower preservation piece is custom made so once the resin pouring process has started no refunds or cancellations will be accepted.  Your order will be completed as instructed when you ordered & your completed items will be sent to you.