By purchasing from Suspended Petals you are agreeing to the following terms & conditions.

  • Customers are responsible for ensuring flowers are received by Suspended Petals in the best possible condition.  This means shipping flowers per the guidance sent via email in the shortest time period possible after the event.

  • Replacement flowers can be sourced by Suspended Petals should customer flowers arrived too damaged, old, bruised etc to use.  This will be charged at £40 & sourced from a reputable florist.  Due to this colours may vary but all efforts are made to get as exact a match as possible.

  • Suspended Petals does not take responsibility for poor results due to  damage, bruising, wilting, aging, discolouring or shrinkage that may show as a result of the drying process.  Every care is taken to keep flowers pristine, however their life journey before reaching Suspended Petals is unknown & issues may only become apparent after drying is complete.

  • Free cancellations are accepted for 24hrs after ordering.   After 24hrs, you will be charged £50 this will be deducted from refunded monies if paid in full at ordering.

  • Full & final payment must be received no later than 16 weeks before your event date.  Any orders not paid in full by then will be cancelled & the deposit is none refundable.

  • Due to the uniquely personalised nature of Suspended Petals products no refunds or returns are accepted.  However if you have any concerns after your final piece is delivered please get in touch as soon as possible.

  • Suspended Petals is not responsible for the return of unused flowers.  All flowers sent are done so with the knowledge they may all not be used in your final design.

  • All final products are shipped recorded special delivery, tracking numbers are provided.  Suspended Petals is not responsible for lost or damaged parcels.

  • The complete process for preserving your flowers takes approximately 12-24 weeks from the date your flowers arrive at Suspended Petals.   Delays can occur, you will be informed if this is the case.

  • Suspended Petals cannot be held responsible for loss or damage of your flowers whilst in our care due to fire, storm, loss of electricity, flood or any other event out of our control.   Suspended Petals liability is strictly limited to the total amount of money paid for your order.  No further compensation will be paid.

  • Gift certificates are valid for 12 months from the date of purchase.  None transferable or refundable. 

  • All effort is made to remove all bubbles from finished pieces.  however this is not always possible, micro bubbles can & do happen.  This will not be accepted as reason for any refund.

 

FLOWERS NOT SUITABLE FOR DRYING

Lilies - Dark Calla Lilies can work at times.

Exotic flowers - orchids etc

Protea

Anemone

Succulents

These types of flowers will not be dried by Suspended Petals.  If your unsure if your flowers of choice will work, please contact us for advice.