Terms & Conditions
By booking a deposit or placing an order with Suspended Petals you will be deemed to have read, understood and agreed to these Terms and Conditions. You must check a box when purchasing stating you have read and agree to all Terms and Conditions.
ALL PURCHASES MADE WITH SUSPENDED PETALS ARE DONE AT THE CLIENTS OWN RISK
All deposits are non-refundable.
All pieces made by Suspended Petals are bespoke & custom made.
Orders will take a minimum of 4 months to complete from the date full payment for orders in received.
After paying a deposit you are committing to completing your purchase in full once all inclusions have been dried or pressed. If you cancel your order at any time between the purchase of a deposit and placing your order in full, you will be liable for a cancellation fee of £150. This must be paid in full, prior to the return of any and all inclusions being returned. Any order cancelled after placing the final order will not be refunded.
Suspended Petals reserves the right to destroy or dispose of all inclusions in there possession after a minimum period of 8 weeks should invoices not be paid in full within 6 weeks of issue.
Any inclusions not used in an order will be kept for a total of 4 weeks after an order is dispatched. After this time they will be subject to disposal or used in example pieces.
Suspended Petals cannot be held responsible for inclusions lost or damaged in transit.
Suspended Petals cannot be held responsible for poor results due to discolouring of inclusions, loss of colour in inclusions, change of colour in inclusions, inclusion transparency, air bubbles around inclusions or on the edges of keepsakes or misshapen inclusions.
Any inclusions included in a keepsake cannot be removed once preserved.
You are consenting to allow Suspended Petals to create preservation keepsakes with the inclusions you send to us.
Suspended Petals will deliver, in full, your purchase within 12 months of your complete order being placed, or within 12 months of your flowers drying when purchases are made in full prior to an event.
Orders will not be deemed unfulfilled or incomplete until 366 days have passed from when your complete order was placed or 366 days of your flowers drying, when purchases are made in full prior to an event.
You are consenting to allow Suspended Petals to create a flower preservation with the flowers you send to us.
Suspended Petals may not dry the full amount of flowers sent to us. Any flowers unsuitable for preserving & flowers not dried will be disposed of. It is at the full discretion of Suspended Petals the quantity of flowers dried.
It is the clients responsibility to ensure flowers reach us within 7 days of an event.
All inclusions sent to us become the property of Suspended Petals until all fees applicable for preserving and postage are paid in full.
Fibres, hair and other miniscule objects can be trapped within flowers and other inclusions, Suspended Petals cannot be held responsible if any of these are visible in completed pieces.
Pictures on our website, social media and any other platform are for reference only. Suspended Petals cannot be held responsible if completed pieces do not match previous work taken as a reference.
It is within Suspended Petals full discretion which & the amount of your inclusions will be used in your keepsake.
Bubbles may be visible in or on the surface any and all keepsakes, this will not be classed as a defect and is not grounds for a refund.
Suspended Petals reserves the right to cancel all works at any time without notice. Should clients wish to have their inclusions returned in this situation, they will need to cover all postage costs.
The back of keepsakes may look ‘unfinished’, have imperfections, bubbles, exposed flowers or be less shiny. This will not be classed as a defect, the back of pieces is not designed to be on show.
Initials may not stand freely, including but not limited to P, S, O, T, J and C. This will not be classed as a defect.
Suspended Petals has full artistic discretion when creating any keepsakes.
Suspended Petals reserves the right to alter any layout design at their own discretion.
Suspended Petals do not offer refunds or exchanges.
Suspended Petals must be informed, via email, within 24 hours of being marked as delivered by the courier, of any and all damage to an order. Pictures of all damage along with the original packaging must be included in the notification.
Parcels will not be deemed lost until the end of the 5th working day after the due delivery date. This increases to 14 working days during seasonal periods e.g. Christmas.
In the unlikely event an incorrect order is issued to the client, we require the return of the incorrect order in its complete & original packaging within 7 days of being marked delivered by the courier.
Suspended Petals liability is strictly limited to the full purchase price of the order.
Any price on the website is a guide only, prices include VAT and exclude delivery on all order totals under £300.
Price increases may occur annually.
Suspended Petals shall not be liable for any delay or failure to perform any of it's obligations if the delay or failure result from events or circumstances outside of its reasonable control, including but not limited to, acts of God, strikes, robbery, accidents, war, fire, failure of communications, telecommunications or computer system, breakdown of machinery or shortage or unavailability of raw materials and Suspended Petals shall be entitled to a reasonable extension of its obligations.
In line with GDPR guidelines Suspended Petals will not communicate any details of an order with any person not named when ordering.
Suspended Petals will not tolerate abusive, aggressive or threatening behaviour. Any behaviour deemed to be as such will result in an immediate breach of contract, freeing Suspended Petals of all obligation to complete any works. Return of any inclusions can be arranged and the consumer will be responsible for all shipping costs incurred.
Trading standards states that in the case of genuinely custom items, like those Suspended Petals provides, the only circumstance under which a customer is entitles to a refund is if you have made something which is defective.
Suspended Petals shall be entitled to alter these terms and conditions at any time.